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CEHS Technology Group
Frequently Asked Questions
- My computer isn't working. What do I do?
- My printer isn't printing. What should I do?
- The new media in the University Hall classroom I'm using isn't working properly and/or with my laptop. What should I do?
- Is the CEHS Tech Group able to provide me with software training? What about blackboard training?
- Do you have any extra ethernet, USB, firewire, or serial cables? How about extra power adapters?
- I saw this really amazing software that I'd like to use for my research, teaching, lesson plans, administrative work, etc. Can the CEHS Tech Group order it for me?
- My department has grant money and/or departmental funds set aside for technology/new media purchases. What do I do next?
- I always have a lot of stuff (files) that needs to get from one computer to another. Do you have a flash drive?
- May I have a docking station for my laptop/notebook?
- I would like a new computer. May I have one, please?
- I am leaving the University. What should I do with my computer? What about the docking station, printer, etc.?
- Who do I contact for web updates?
- Q: My computer isn't working. What do I do?
A: Don't panic! Help is just a phone call away. Refer to our service request/repairs page for information on getting assistance. Phone support is available by calling x7971 (OIT). Please be advised that we will make every attempt to resolve the issue over the phone before we visit your location.
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- Q: My printer isn't printing. What should I do?
A: Once again, don't panic! Help is just a phone call away. Refer to our service request/repairs page for information on getting assistance. Phone support is available by calling x7971 (OIT). Please be advised that we will make every attempt to resolve the issue over the phone before we will visit your location.
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- Q: The new media in the University Hall classroom I'm using isn't working properly and/or with my laptop. What should I do?
A: Never fear! Call the CEHS Tech Group at 973.655.4457 during regular business hours for immediate assistance. After hours/weekend support is available by calling Media Services at 973.655.4242. In addition, training sessions are offered at the beginning of each semester for the mediated classrooms. Contact the OIT Training Department at 973.655.5449 for more information.
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- Q: Is the CEHS Tech Group able to provide me with software training? What about blackboard training?
A: Most of the software training, including blackboard training is provided by the training division of OIT. You may contact the OIT Training Department at 973.655.5449. Each month workshops are given on a variety of technology topics. Click here for more information.
If the training you require is not available through the OIT Training Department, please call us at 973.655.6944 and we will try to accomodate you.
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- Q: Do you have any extra ethernet, USB, firewire, or serial cables? How about extra power adapters?
A: Sorry. We do not typically supply cables. This includes printer cables (ie: USB, Ethernet). Your department should order the cables for you. We will, however, replace a faulty power adapter for you, if you return the damaged one to us.
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- Q: I saw this really amazing software that I'd like to use for my research, teaching, lesson plans, administrative work, etc. Can the CEHS Tech Group order it for me?
A: We want to do our best to help you here. If you see, hear, or read about such software, please make a formal request using this link and we will try our utmost to obtain it. Keep in mind that we cannot possibly order everything out there, but if there is enough interest in certain products, we may be able to obtain a volume license. The other option is to check if your department has its own licenses for the software.
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- Q: My department has grant money and/or departmental funds set aside for technology/new media purchases. What do I do next?
A: Contact us at 973.655.6944 and we can assist you in making the best purchase for your money.
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- Q: I always have a lot of stuff (files) that needs to get from one computer to another. Do you have a flash drive?
A: Yes. We provide CEHS faculty with flash drives (At this time we are only providing up to 1 gig). Please contact CEHS-Tech at 973.655.4457 and we can get you one.
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- Q: May I have a docking station for my laptop/notebook?
A: Yes. We provide CEHS faculty with docking stations/port replicators. Please contact CEHS-Tech at 973.655.4457 and we can get you one.
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- Q: I would like a new computer. May I have one, please?
A: Well, that depends. If the lease on your (leased) computer is ready to expire, OIT will replace your computer at the appropriate time and you will be able to choose from one of their standard models as a replacement. If your computer was a purchase from CEHS-Tech or OIT, replacement will be done on a case-by-case basis. If this purchase was from your department, you must speak with your department about obtaining a replacement.
If the computer has hardware issues, both CEHS-Tech and OIT will do their utmost to ensure your computer is either repaired to full capacity or replaced in a timely manner.
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- Q: I am leaving the University. What should I do with my computer? What about the docking station, printer, etc.?
A: If you have a desktop and/or personal printer, you (or your department) must contact us at 973.655.4457 to arrange a pick up time.
If the computer is a laptop, you MUST bring the laptop (and docking station, if you have one) to our office in University Hall Room 3128.
* All computers and equipment are the property of the State of New Jersey and must be returned prior to your leaving the university.
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- Q: Who do I contact for web updates?
A: Please visit our web updates page for more information.
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